Why am I getting an error and how do I fix it?

Why am I getting a 400 error? A "400" error code, also known as a "Bad Request" error, means that the server could not process your request because it was invalid or improperly formatted. This indicates an issue with the information you sent to the website. How do I fix a 400 error? Double-check the URL: Ensure the website address is correct and contains no typos. Review form data: Verify that [...]

What might a current customer need to know?

Manage your online account and policy documents Do I have an online account? This online policy automatically creates an online account for our policy holders once a policy has been purchased. This online account allows them to manage their policy and access their documents. The login button is located in the top right corner of the Pet Care insurance webpage, or you may click here: [...]

How to overcome issues on the website?

Trouble Shooting This guide will help give tips on what to do when encountering a technical issue. Things that can be tried is almost any situation Refresh the page Refreshing the page can help resolve many issues. Sometimes, if the page gets stuck, click the refresh button. The refresh button can come in many forms. It can be a circular arrow at the top left of the page. Other browsers might [...]